Turkey : IMM shared the Metro report card with Istanbul residents

Istanbul Metropolitan Municipality (IMM), a subsidiary of Turkey’s largest city Istanbul rail operator Metro Inc., each month began to share with all of Istanbul through the website regularly prepared Karnes Business Performance.

In the report card, the data of Metro Istanbul for the previous month are given in comparison with the targets and the average level stipulated by the international benchmarking organization Nova-Comet, which is a member of 38 metros on 5 continents.


According to the January 2020 Operating Performance Report, published at www.metro.istanbul, 153 thousand 240 trips were carried out in 158 metro stations with 844 vehicles in the first month of 2020 in Istanbul’s subways.

In January 2019, vehicles had 149 thousand 778 flights. The metro vehicles, which traveled 8.4 million kilometers in January last year, reached 8.7 million kilometers this year. In January, nearly 60 million passengers were transported by rail systems owned by IMM.

Satisfied with passengers

Passenger satisfaction in Istanbul’s rail systems; order and punctuality, comfort, welcome, escalators and elevators are evaluated on 17 different criteria such as working status, cleaning, information.

The satisfaction rate, expressed as the Secret Customer Survey, was 96.1 percent in January. The rate of January voyages was 99.74. The rate was higher than the average of 98.7 percent of Nova-Comet showed that the service quality of the metro system in Istanbul is high.

The capacity utilization intensity of the rail systems last month was 56.9 percent, below the Nova-Comet average of 69.9 percent. Capacity utilization density below average affected passenger comfort positively. The rate of vehicles used during peak hours was 82 percent, the same rate as the Nova-Comet average. This showed that the vehicles in the fleet were used efficiently during peak hours.


According to the Operating Performance Scorecard, the readiness of elevators at stations in January was 96.64 percent, while the average of Nova-Comet was 98.2 percent.

The teams, who found that the elevator problems on the lines were less in hydraulic elevators and in more intensive electric elevators, continued their repair and maintenance works continuously throughout the month.

The rate of escalators being ready to use was 98.01, just below the Nova-Comet average, which was 98.2 percent. It was determined that the number of equipment in Topkapı-Masjid-i Selam Tramway (T4) was more frequent due to the low number of equipment compared to other errors, and this affected the escalator efficiency average.